Managed IT Services in Houston Reliable Business IT Support

Frequently Asked Questions (FAQ)

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What does a Managed Service Provider (MSP) do?
A Managed Service Provider (MSP) oversees your IT systems, including computers, servers, networks, and cloud platforms. Instead of fixing issues after they occur, MSPs monitor technology proactively to prevent downtime.

Houston Tech Guys provides managed IT services across Houston, delivering system monitoring, cybersecurity, and technical support so businesses can focus on their customers instead of IT headaches.

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How does an MSP improve business IT systems?
MSPs improve IT systems by applying updates, monitoring hardware, and managing security 24/7. This proactive approach reduces downtime, increases reliability, and improves overall performance.

Houston Tech Guys optimizes networks, patches vulnerabilities, and keeps your IT environment running smoothly, which directly improves productivity.

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What’s the difference between an MSP and in-house IT staff?
In-house IT staff are limited by time and expertise. An MSP offers a full team of specialists with expertise in servers, networking, cloud computing, and cybersecurity. MSPs also provide round-the-clock support, which is hard for small teams to match.

Houston Tech Guys combines enterprise-level expertise with affordable monthly plans, providing businesses with access to an entire IT department without the need for internal hiring.

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Do small businesses benefit from hiring an MSP?
Yes. Small businesses often have the same IT needs as large enterprises but lack the budget for full-time IT staff. An MSP gives small businesses access to professional IT management at a predictable cost.

Houston Tech Guys helps Houston’s small businesses secure data, manage devices, and prevent costly outages while keeping costs under control.

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Why are MSPs important for modern businesses?
Technology drives business today, and downtime can be costly. MSPs provide proactive IT support, reducing risks from cyberattacks, hardware failure, and compliance violations.

Houston Tech Guys ensures businesses in Houston stay productive, secure, and compliant, offering peace of mind for owners and managers.

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Services & Benefits

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What IT services are included in MSP plans?
MSP plans typically include 24/7 monitoring, cybersecurity, data backup, cloud services, help desk support, and hardware management.

Houston Tech Guys tailors MSP plans to each business, covering everything from Microsoft 365 support to network optimization.

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How does an MSP help reduce downtime?
An MSP reduces downtime by identifying problems early, fixing issues remotely, and applying updates automatically.

Houston Tech Guys also creates disaster recovery strategies, so even if an outage occurs, your systems are restored quickly.

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 Can an MSP manage servers and cloud systems?
Yes. MSPs handle on-premise servers and cloud platforms like Microsoft Azure, AWS, and Google Workspace.

Houston Tech Guys manages hybrid environments, ensuring seamless performance between in-house infrastructure and the cloud.​

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 Does an MSP provide cybersecurity monitoring?
Yes, cybersecurity is a critical part of MSP services. MSPs protect against ransomware, phishing, malware, and data breaches.

Houston Tech Guys uses advanced monitoring tools, firewalls, and multi-layered protection to secure Houston businesses.

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Pricing & Contracts

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How much does an MSP cost in Houston?
MSP costs vary based on the number of devices, users, and services required. Some businesses pay a flat monthly rate, while others pay per device. Houston Tech Guys offers predictable monthly pricing, so businesses can budget without unexpected IT costs.​

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What factors affect MSP pricing?
Pricing depends on the number of users, devices, servers, and the complexity of your IT environment.

Houston Tech Guys provides custom pricing that reflects your business’s actual needs, whether you’re a small office or a multi-location company.

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Do MSPs save money compared to in-house IT?
Yes, MSPs are usually more affordable than hiring full-time IT staff. You pay one predictable fee for a team of experts instead of multiple salaries and benefits. Houston Tech Guys helps businesses reduce IT costs while improving performance and security.

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Security & Compliance

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How does an MSP protect sensitive business data?
MSPs use encryption, monitoring, firewalls, and multi-factor authentication to protect data. They also create backup strategies in case of loss.

Houston Tech Guys prioritizes data protection for Houston businesses, keeping customer and company information secure.

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Do MSPs help with HIPAA compliance?
Yes, healthcare practices rely on MSPs to meet HIPAA standards for patient data security.

Houston Tech Guys works with medical providers to ensure IT systems meet compliance requirements.

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Can an MSP provide PCI-DSS compliance support?
Yes, financial institutions and retailers often need PCI compliance for handling payments.

Houston Tech Guys configures networks and security systems to support PCI-DSS standards, protecting customer payment data.

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How does an MSP defend against ransomware and phishing?
MSPs use email filtering, advanced firewalls, and real-time monitoring to block threats.

Houston Tech Guys also trains employees on recognizing scams, strengthening their first line of defense.

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Support & Response

 

 

​How fast does an MSP respond to IT issues?
MSPs provide faster response times than waiting for break-fix support. Most issues are resolved remotely within minutes.

Houston Tech Guys offers rapid response, with on-site support when necessary.

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Is 24/7 IT support included with MSP plans?
Many MSPs include 24/7 monitoring and support.

Houston Tech Guys provides round-the-clock IT support for critical systems, ensuring Houston businesses are never left without help.​

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How does remote IT support work with an MSP?
MSPs use secure remote access tools to troubleshoot and fix issues without visiting your office.

Houston Tech Guys resolves most problems remotely, saving businesses time and money.

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Will I still have control over my IT if I hire an MSP?
Yes, MSPs work alongside you. You still own your data and systems, but the MSP manages them for efficiency.

Houston Tech Guys ensures transparency so clients always maintain full control of their technology.

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Cloud & Remote Work

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Do MSPs set up Microsoft 365 and Google Workspace?
Yes, MSPs handle setup, management, and troubleshooting for cloud platforms like Microsoft 365 and Google Workspace.

Houston Tech Guys helps businesses migrate email, files, and collaboration tools smoothly.

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How does an MSP support remote employees?
MSPs secure remote access, provide VPNs, and manage collaboration platforms for distributed teams.

Houston Tech Guys ensures remote workers in Houston have the same security and efficiency as in-office staff.

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Can an MSP migrate my business to the cloud?
Yes, MSPs manage cloud migrations from planning to execution.

Houston Tech Guys migrates businesses to Microsoft Azure, AWS, and other cloud providers with minimal disruption.​

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Can an MSP manage hybrid cloud environments?
Yes, MSPs support hybrid setups that combine in-house servers with cloud services.

Houston Tech Guys provides seamless management for hybrid IT systems, improving scalability and flexibility.

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Data Backup & Recovery

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How does an MSP protect against data loss?
MSPs provide automated backups, disaster recovery planning, and secure storage options.

Houston Tech Guys ensures your business can recover files quickly after accidental deletion, hardware failure, or cyberattacks.​

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Can an MSP recover files after a cyberattack?
Yes, MSPs use backup systems and recovery tools to restore lost data.

Houston Tech Guys creates recovery points so your business can bounce back quickly after an incident.

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What disaster recovery services does an MSP offer?
MSPs create and maintain disaster recovery plans for businesses.

Houston Tech Guys ensures businesses in Houston can continue operating even after major IT disruptions.

 

How often does an MSP test backup systems?
Backups should be tested regularly to confirm they work.

Houston Tech Guys performs routine backup testing so clients can trust that their data is safe.

Industry-Specific

 

Why do law firms need an MSP?
Law firms handle sensitive client data that requires strict confidentiality. MSPs protect this information while keeping systems reliable.

Houston Tech Guys helps Houston law firms stay compliant and secure while managing daily IT needs.

 

How does an MSP help healthcare practices?
Healthcare providers must meet HIPAA requirements and protect patient data. MSPs secure networks, encrypt data, and monitor systems. Houston Tech Guys partners with healthcare practices in Houston to ensure compliance and security.

 

What MSP solutions work best for financial companies?
Financial companies require PCI compliance and advanced threat detection.

Houston Tech Guys provides layered cybersecurity and compliance support tailored to financial institutions.

 

Do MSPs support non-profits and churches?
Yes, MSPs often support non-profits with cost-effective IT management.

Houston Tech Guys helps non-profits and churches in Houston modernize technology while staying on budget.

 

How does an MSP help retail businesses?
Retailers rely on secure payment processing and stable Wi-Fi.

Houston Tech Guys ensures retail businesses have secure, fast networks and POS system protection.

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Scalability & Growth

 

Can an MSP scale with my business?
Yes, MSPs grow with your business by adding users, devices, and systems as needed.

Houston Tech Guys supports startups and large enterprises with scalable IT services.

 

Does an MSP help when hiring new employees?
Yes, MSPs handle new user setups, device provisioning, and account management.

Houston Tech Guys makes employee onboarding smooth with fast IT setup.

 

How does an MSP simplify IT for expanding offices?
MSPs coordinate networking, cloud access, and system setup for new locations.

Houston Tech Guys ensures office expansions in Houston happen without IT delays.

 

Can an MSP handle multi-location businesses?
Yes, MSPs specialize in managing IT across multiple offices.

Houston Tech Guys provides centralized IT management for businesses with branches or remote teams.

 

What if my business only needs partial IT support?
MSPs can supplement existing IT staff with additional expertise.

Houston Tech Guys works with companies that need either full outsourcing or co-managed IT support.

Customer Experience & Value

 

How does an MSP prevent IT problems before they happen?
By monitoring performance, applying patches, and using predictive analytics, MSPs stop problems early.

Houston Tech Guys uses proactive maintenance to minimize risks and downtime.

 

What makes Houston Tech Guys different from other MSPs?
Unlike many MSPs, Houston Tech Guys combines enterprise-level expertise with personal service.

We tailor solutions to Houston businesses, offering local support with a dedicated team.

 

Can I switch MSP providers easily?
Yes, businesses can change MSPs if the service is unsatisfactory.

Houston Tech Guys provides smooth onboarding, including documentation transfer and system audits.

 

How do I choose the right Managed Service Provider?
Look for experience, local presence, transparent pricing, and a proactive approach.

Houston Tech Guys has over a decade of IT expertise, serving Houston businesses with trust and reliability.

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• What is a Managed Service Provider (MSP)?
  A Managed Service Provider (MSP) is a company that remotely manages a client’s IT infrastructure and end-user systems, offering proactive support, maintenance, and cybersecurity to ensure smooth operations and minimize downtime.

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• How can a Managed Service Provider benefit my business?
  MSPs streamline IT operations, reduce costs, improve security, and provide 24/7 monitoring and support, enabling businesses to focus on growth while minimizing IT disruptions.

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• What types of IT services do MSPs typically offer?
  MSPs provide services such as network monitoring, cybersecurity, data backup and recovery, cloud services, help desk support, software updates, and hardware management.

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• Are Managed Service Providers only for large companies?
  No, MSPs serve businesses of all sizes, including small and medium-sized companies, by providing scalable IT solutions tailored to specific needs.

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• How does HoustonTechGuys personalize MSP services for clients?
  HoustonTechGuys assesses each business’s unique IT environment and goals to customize service plans that align with budget, industry regulations, and operational requirements.

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• What is included in a Managed Service Provider agreement?
  Typically, MSP agreements cover IT support, monitoring, maintenance, security management, hardware and software upgrades, regular reporting, and response time guarantees.

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• How does HoustonTechGuys ensure data security as an MSP?
  They implement advanced cybersecurity measures, including firewalls, antivirus software, intrusion detection, encryption, regular security audits, and employee training to protect client data.

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• What industries does HoustonTechGuys specialize in for managed services?
  HoustonTechGuys serves a range of industries, including healthcare, finance, manufacturing, legal, retail, and education, adapting services to meet specific compliance requirements.

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• Can HoustonTechGuys help with cloud migration and management?
  Yes, they assist businesses in migrating to cloud platforms securely and efficiently, also offering ongoing cloud management and optimization services.

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• How does proactive IT monitoring by an MSP prevent downtime?
  MSPs use monitoring tools to detect and address issues before they cause operational interruptions, ensuring continuous business operations.

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• What is the typical response time for support requests with HoustonTechGuys?
  Response times vary by service plan but generally range from immediate to a few hours, ensuring critical issues are swiftly addressed.

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• Are HoustonTechGuys’ MSP services available 24/7?
  Yes, they offer round-the-clock monitoring and support to maintain consistent IT performance and rapid incident resolution.

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• How scalable are the MSP services offered by HoustonTechGuys?
  Their services grow with your business, easily adapting to increased IT demands, additional users, and emerging technologies.

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• Does HoustonTechGuys provide on-site support as well as remote services?
  Yes, they offer both onsite and remote technical support to address various IT needs promptly and effectively.

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• How are HoustonTechGuys MSP solutions priced?
  Pricing is typically based on service tiers, number of users/devices, and specific service requirements, with flexible plans to suit different budgets.

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• What is included in HoustonTechGuys’ disaster recovery plan?
  It includes data backup, off-site storage, rapid data restoration, and system recovery processes to minimize business impact from disasters.

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• How does HoustonTechGuys handle software updates and patch management?
  They proactively install and test software updates and security patches to protect systems against vulnerabilities.

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• Can HoustonTechGuys support remote and hybrid workforce IT needs?
  Yes, they enable secure access, collaboration tools, and device management for employees working remotely or in hybrid environments.

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• What compliance standards does HoustonTechGuys support?
  They help clients maintain compliance with HIPAA, PCI DSS, GDPR, and other industry-specific regulations.

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• How does HoustonTechGuys manage endpoint security?
  Through antivirus software, firewalls, encryption, multi-factor authentication, and device monitoring to safeguard all endpoint devices.

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• What hardware services do MSPs like HoustonTechGuys provide?
  Hardware procurement, installation, maintenance, upgrades, and lifecycle management services are offered to keep IT infrastructure robust.

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• Can HoustonTechGuys help with network security?
  Yes, they provide firewall management, intrusion prevention, secure VPNs, network segmentation, and vulnerability assessments.

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• How does HoustonTechGuys keep clients informed about their IT environment?
  They provide detailed, regular reports on system health, security status, incidents, and recommendations for improvements.

• What is a Service Level Agreement (SLA) with an MSP?
  An SLA defines the scope of services, performance standards, response times, and responsibilities agreed upon between HoustonTechGuys and the client.

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• How does HoustonTechGuys protect clients from ransomware?
  With multi-layered security measures, regular backups, employee training, and rapid incident response plans.

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• Can HoustonTechGuys manage IT systems for multiple office locations?
  Yes, they offer centralized management and support for businesses with multiple physical sites.

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• How does HoustonTechGuys ensure business continuity during IT outages?
  Through disaster recovery plans, backup systems, failover capabilities, and rapid technical support.

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• What certifications do HoustonTechGuys technicians hold?
  Their technicians typically have certifications such as CompTIA, Microsoft Certified Professional, Cisco Certified Network Associate (CCNA), and more.

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• Can HoustonTechGuys assist with software licensing management?
  Yes, they help manage software licenses to ensure compliance and optimize costs.

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• How does HoustonTechGuys handle client data privacy?
  They follow strict data privacy policies, secure data transfers, and limit access to authorized personnel only.

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• Does HoustonTechGuys provide IT consulting and strategy?
  Yes, they offer consulting to align IT infrastructure with business goals and plan for future technology needs.

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• What are the benefits of outsourcing IT to HoustonTechGuys versus hiring internal staff?
  Outsourcing provides access to expert knowledge, reduces costs, improves scalability, and lessens the burden of managing IT in-house.

• How does HoustonTechGuys manage the IT asset lifecycle?
  By tracking assets from procurement through disposal, ensuring optimal use and compliance.

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• What tools does HoustonTechGuys use for remote monitoring and management?
  They deploy industry-leading RMM tools for real-time monitoring, patch management, and maintenance.

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• How does HoustonTechGuys assist with cybersecurity training for employees?
  They provide training sessions and resources to educate staff on best practices and threat awareness.

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• Can HoustonTechGuys help with email security?
  Yes, including spam filtering, phishing protection, encryption, and secure archiving.

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• How often does HoustonTechGuys recommend IT system audits?
  Typically, at least annually or as required by compliance standards.

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• What is the process if HoustonTechGuys detects a security breach?
  Immediate incident response, containment, remediation, and thorough investigation are conducted.

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• Can HoustonTechGuys help with mobile device management (MDM)?
  Yes, they manage security and compliance for smartphones, tablets, and other mobile devices.

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• What support options does HoustonTechGuys offer for software troubleshooting?
  They provide remote and on-site assistance for software installation, configuration, and troubleshooting.

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• How does HoustonTechGuys handle backup verification?
  They regularly test backups to ensure data integrity and reliable restoration.

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• Does HoustonTechGuys offer help desk support?
  Yes, accessible via phone, chat, or email with skilled technicians ready to assist.

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• How are MSP customer issues escalated at HoustonTechGuys?
  Through a structured escalation process, ensuring prompt resolution by the appropriate expert.

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• Can HoustonTechGuys help businesses transition to new technologies?
  Yes, they assist with planning, deployment, and staff training for new IT implementations.

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• Does HoustonTechGuys provide virtual CIO (vCIO) services?
  Yes, they offer strategic IT leadership and planning without the cost of a full-time executive.

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• How does HoustonTechGuys ensure uptime and reliability?
  By proactive maintenance, redundancy planning, and continuous monitoring.

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• Can HoustonTechGuys help with IT budgeting and cost control?
  Yes, through tailored service plans and IT spend analysis to optimize resource allocation.

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• What is the onboarding process with HoustonTechGuys as an MSP?
  A detailed assessment, system integration, setup of monitoring, and client training take place during onboarding.

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• What kind of reports does HoustonTechGuys provide to clients?
  Reports include performance metrics, security status, incident summaries, and recommendations.

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• Why choose HoustonTechGuys as your Managed Service Provider?
  They offer personalized service, industry expertise, proactive IT management, and a commitment to customer satisfaction to help businesses thrive.

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What is a Managed Service Provider (MSP)?
An MSP is an outsourced IT team that monitors, maintains, and supports your business technology on a proactive basis.

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Do you provide 24/7 monitoring?
Yes. We monitor networks, servers, and endpoints around the clock.

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How does MSP reduce downtime?
By catching problems early, applying updates, and monitoring systems, we prevent major outages before they happen.

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Can small businesses afford MSP services?
Yes. We offer scalable packages designed for startups and small businesses.

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Do you provide helpdesk support?
Yes. Our helpdesk assists employees by phone, chat, or remote access.

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Do you manage Microsoft 365 or Google Workspace?
Yes. We handle licensing, setup, migrations, and ongoing support.

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What industries do you serve?
We support healthcare, retail, finance, legal, construction, and small offices.

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Do you help with compliance (HIPAA, PCI, etc.)?
Yes. We assist businesses with security and compliance audits.

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Do you provide on-site visits?
Yes. While most issues are remote, on-site service is available in Houston.

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Do you manage servers?
Yes. We manage both physical and cloud-based servers.

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Do you handle backups and disaster recovery?
Yes. We set up automated backups and fast recovery solutions.

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Do you secure networks and endpoints?
Yes. Firewalls, antivirus, and security monitoring are part of MSP.

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Can you manage employee accounts and logins?
Yes. We set up accounts, permissions, and secure authentication.

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Do you help remote workers stay secure?
Yes. We configure VPNs, MFA, and secure cloud access.

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What’s included in MSP pricing?
Monitoring, support, patching, backups, antivirus, and helpdesk access.

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Do you support mobile devices?
Yes. We provide mobile device management (MDM).

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Can you manage the company printers?
Yes. We monitor and troubleshoot office printers as part of MSP.

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Do you provide IT consulting?
Yes. We advise on upgrades, security, and future planning.

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How do I know if MSP is right for me?
If you want predictable IT costs and proactive care, MSP is the best option.

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Why choose Houston Tech Guys for MSP?
We combine 20+ years of experience with local, personal service.